Equipment:
Will Amerimade build a custom system for me?
Yes, Amerimade has a full staff of design engineers to review your specific requirements. Amerimade will typically start with one of many proven standard platforms to design a custom system.
Does Amerimade have experience in building plating equipment?
Yes, we have manufactured hundreds of systems, many have very complex processes for plating wafers and other substrates, we offer manual operation and full data logging in real time systems, communication with DC power supplies, monitoring / controlling process bath chemistry and many other system features.
What construction material is best for my system?
Amerimade Technology's sales and engineering staff are knowledgeable in regards to material compatibility, FMGlobal 4910 approved materials and local guidelines.
Does Amerimade provide SECS-II/GEM - Network Communication?
Yes, our software group is very knowledgeable with
many types of communication devices and software,
including SECS-II/GEM, Promise, WIP...
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Design Capabilities:
Can
Amerimade design fixtures or racks to hold my product /
substrate or medical device?
Yes, we will review your needs and propose a
solution. Our engineering team is very knowledgeable
with the design, features and construction of many
product fixtures and racks, i.e. custom size
holders, fixture with wafer sealing (backside/frontside),
making electrical contact with your part and
software control to verify contact has been made.
Can Amerimade build prototype parts?
In most cases Amerimade can produce prototypes using our
state of
the art
automated prototype machine. A drawing would be
created and than downloaded to the prototype unit to start the run / build.
What if I
have a unusual part or substrate to process?
We can review your part/substrate and propose a
solution, Our systems can handle substrates beyond
400mm.
How about SEMI S2, CE or 3rd. party electrical inspections?
Yes, Amerimade uses SEMI S2, NFPA, NEC, as
guidelines when manufacturing equipment. Amerimade
can provide a quotation for any inspection reports you
may require. Amerimade Technology guarantees our systems
will pass a 3rd. party electrical inspection.
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Service and Support:
How about service and support after the sales?
Yes, Amerimade warranties its whole line of
products, we have a field support team which is available
24/7 by calling our toll free number: 1-800-938-3824
(1-800-WET-ETCH) or visit our dedicated
service division at UptimeService.com
; this support would
depend on your specific contract with Amerimade
Technology.
Will Amerimade do start-up and training of my new
equipment?
Yes, Amerimade technicians may
be on site to assist the customer in making sure items are
connected properly. After the install is completed (by
customer) Amerimade support may do first run (start up) of the
system and employee training. This support would
depend on your specific contract with Amerimade
Technology.
Would Amerimade install the equipment i.e. Wet
Stations at our facility?
Amerimade normally does not install new systems,
this would be the reasonability of the customer or
their contractors, however Amerimade technicians may
be on site to assist in making sure items are
connected properly. After the install is completed
Amerimade support may do first run (start up) of the
system and employee training, this support would
depend on your specific contract with Amerimade
Technology.
Does
Amerimade have the capability to upgrade my existing
system?
Yes, we have field technicians and engineers
specializing in these areas. Please visit our dedicated
service division at UptimeService.com
Can Amerimade supply parts and / or service on other
brand equipment?
Amerimade stocks a variety of parts and components
for use on other brands. i.e. UltraFab, BPS...
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Sales:
Would it be possible for our company to visit
Amerimade?
Yes, Amerimade welcomes visitors, we can provide a
plant tour complete with working demo equipment.
Will Amerimade visit my facility?
Upon request Amerimade sales / engineers would be
happy to visit and review your current and future requirements.
Can I get a firm detailed quotation with layout
drawings?
Yes, once you have provided your request to our
sales department, we will provide a detailed quote,
lead time, terms and overview drawings of your
request.
Can I get a quick budgetary quotation for a new wet
bench?
Yes, visit our 3 step online Create-A-Bench
, its fast and easy, or you can call one of our sales
engineers @ 1-800-938-3824 (1-800-WET-ETCH).
Does Amerimade offer discounts on multi-system orders?
Yes, our customers would benefit from placing multiple
orders at the same time, please call our sales dept.
for more information. 1-800-938-3824
Can I use a credit card to make purchases?
Yes, we accept most major credit cards, i.e. AMEX -
Master Card - Visa.
Do you have any pre-owned equipment available?
Yes, visit our online SurplusWetStations.com,
or you can call our sales department @ 1-800-938-3824 (1-800-WET-ETCH).
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Documentation:
What happens after my order is placed, is a
timeline provided?
Yes, Amerimade will provide a timeline, hold a
review meeting with the customer and create detailed
sign-off drawings.
Does Amerimade provide operation manuals?
Yes, Amerimade will provide a complete operation
(software) and maintenance manuals with detailed schematics
of the equipment wiring, plumbing and facility requirements.
What type (format) of documents and drawings can I expect to receive?
Amerimade creates drawings for most projects using
AutoCAD Inventor (3D) and standard CAD drawings, other
document formats, i.e. Acrobat PDF, Pictures in JPG,
MSWord, MSProject. Amerimade will convert any
documents to a standard readable format for our
customers.
What happens if I need extra equipment documents for city government
or the local fire department?
Yes, Amerimade will provide additional product
information and drawings if available.
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About Amerimade:
How long has Amerimade been manufacturing equipment?
Since 1992 (over 12 years), with hundreds of reliable systems in
service.
D&B report, is Amerimade financial sound?
Amerimade has been in business since 1992, with excellent record keeping and D&B report.
Documentation can be provided.
How many engineers does Amerimade have?
We have over 16 qualified engineers to design and
assist customers from start to finish.
Does Amerimade have individual departments to respond
to my needs?
Yes, we are well organized with many departments to
respond to your needs, i.e. engineering, technical,
automation, design group, parts / service, sales
engineers and administrative.
Is Amerimade's manufacturing facility automated?
Yes, Amerimade has several automated CNC routers, 2
automated CNC milling machines, automated bender, automated
prototype system and many other machines to assure our
customers receive a precision robust system.
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